Help Center
Find help for a task, requirement or state in ShifaTH. Start with the topic that matches what you want to do.
Public help articles
13 · Matching articles
Create or sign in to a User account
Use User access for your patient-side activity in ShifaTH.
Understand account verification and access states
Read the account state before repeating a blocked action.
Recover access to your User account
Follow the supported recovery path for the account you used.
Browse before sign-in and start a request
Explore public information first, then sign in for an account-bound action.
Use public search filters and sorting
Narrow published results using the controls available in public search.
Why a Provider or page is no longer visible
Public visibility follows the Provider and content state.
Check when identity verification is required
Verification requirements follow the action you are taking.
Check whether your request needs a passport
Use the request’s requirements rather than assuming every inquiry needs a passport.
Create or select your own or a managed patient profile
Choose the patient before starting a request. A patient profile is separate from your sign-in account.
Why a patient profile is incomplete
Incomplete means some information is missing; its effect depends on the action.
Choose a request type
Choose by your purpose and the selected Provider category.
Complete missing request requirements
Use the specific missing or invalid items shown for your request.
Understand Provider request types
Request types are defined by the platform for each Organization category.