Recover access to your User account

Have access to the verification method or evidence requested by recovery. Do not create another patient profile to solve account access.

1. Start recovery from the account-access flow.
2. Follow the offered checks, which can involve your previous login method, a one-time code, a known device or identity review.
3. Complete any review or waiting step shown.
4. Sign in again when recovery is approved.

Successful recovery revokes obsolete sessions and sensitive tokens and creates a security notification.

Recovery can need support review or a waiting period for high-risk actions. It does not rely on weak security questions and does not reveal whether an unauthorized account exists.

If self-service cannot finish, follow the assisted-review instructions provided by recovery. No response or recovery time is guaranteed here.