Complete missing request requirements
Use the specific missing or invalid items shown for your request.
Before you start
Choose the correct patient, request type, Provider and any relevant service.
Prepare information for your request type
- Hospital general inquiry: title and message; allowed attachments are optional.
- Cost inquiry: title, free-text cost or service question, additional description and optional selected reports.
- Medical case review: condition and current symptoms, available prior diagnoses or treatments, relevant summary and selected reports.
- Hospital appointment request: care need in free text, symptoms or summary, preferred dates and times, and reports when relevant.
- Clinic inquiry or appointment request: selected services or free-text need, applicable notes and files; follow the selected category and service rule.
What to do
- Review the requirements returned before submission.
- Complete required account verification, profile or identity information.
- Select available document versions you may send and make any required first passport-send decision.
- Complete the required data-submission declaration and retry submission.
Expected result
The request can be submitted only after validation succeeds. Missing required data does not silently create a live incomplete request.
If something is blocked or different
General Hospital inquiry does not require passport completion or reports. Other types follow their applicable rules. Expired passports, unavailable files, lost profile access or an ineligible Provider can block submission. A relationship label alone does not establish authority.
Get help
If a completed requirement remains listed, report the request and displayed safe error through support. Do not bypass the declaration or sharing controls.