Receiving patient requests

Each request gives your Organization its own starting point for a patient conversation.

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One Organization. Its own relationship.

General inquiry

Separate request & conversation

Request types follow your category

Hospitals receive general inquiries, price or cost inquiries, medical case reviews and appointment requests. Clinics and the other supported non-Hospital categories use inquiry and appointment request. The platform defines these types; Organizations cannot add, remove or rename them.

Your relationship stays independent

A User may choose several Hospitals, but each receives a separate request, conversation, status and delivered information. Your Organization cannot see the other Providers selected or their patient relationship records.

User

Organization

Original source message

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Understand Provider request types Conversation models Patient information & documents Independent Provider relationships