Understand account verification and access states

Use the access or account screen. Account status and patient identity verification are different checks.

1. Check the displayed state.
2. Complete outstanding verification if requested.
3. For a temporary lock, follow the offered challenge or recovery path.
4. Check whether access is restored before trying the original action.

Active means permitted use subject to verification and permissions. Pending verification means required contact verification is incomplete.

Temporary lock blocks sign-in or sensitive actions without deleting data. Suspension is an administrative restriction; disabled accounts cannot access the platform. Closure pending blocks ordinary new activity; closed accounts cannot sign in or operate normally.

Use the displayed recovery or review route if you cannot resolve the restriction. For a pending closure, follow its dedicated status and blocker guidance.