Help

Check whether your request needs a passport

Use the request’s requirements rather than assuming every inquiry needs a passport.

01

Before you start

Choose the correct patient, Provider category and request type.

02

What to do

  1. Review the requirements for the selected action.
  2. If a passport is required, check that the current record is valid and available.
  3. Complete missing identity or passport items.
  4. Review any Provider-specific first-send decision before submission.
03

Expected result

The request can proceed only after its applicable requirements are satisfied. If no passport is required, none is sent.

04

If something is blocked or different

Public browsing and Hospital general inquiry do not require passport completion. Cost inquiries follow applicable policy. Patient-specific medical and official Hospital appointment actions need required identity data; Clinic and non-medical defaults differ.

05

Get help

For an unexplained missing requirement, use request guidance or support. Do not upload unrelated identity documents to bypass a block.