Understand Provider request types

Identify the Organization category. Service configuration and public offers do not create additional request types.

1. For a Hospital, distinguish General inquiry, Price or cost inquiry, Medical case review and Appointment request.
2. For a Clinic or another supported non-Hospital category, use Inquiry or Appointment request. A Clinic medical question or report review remains an inquiry.
3. Interpret a preferred date as an appointment request, not an official appointment.

Hospitals have four fixed types; the supported non-Hospital categories have exactly two. An Organization cannot add, remove, disable or rename platform request types.

Data requirements depend on the request and approved rules. A general Hospital inquiry does not require passport completion or medical reports. A service question or offer does not become a third Clinic request type.

For participation questions about category scope, use the platform participation discussion. An account-specific handling problem belongs in authorized Organization support.