ShifaTH guide

What your request requires

The required information depends on the request, the patient profile, the Provider and any selected service.

01

Requirements are action-specific

A saved incomplete profile may be enough for a general inquiry and insufficient for a medical request. Verification, profile access, current passport validity and required documents are checked for the action you are taking.

02

Request types have different starting points

Hospital general inquiry does not require passport completion or medical reports. Cost inquiry follows applicable policy. Medical case review and official Hospital appointment requests require their relevant identity and information. Clinic and non-medical defaults differ.

03

Complete the missing items

ShifaTH identifies missing or invalid requirements before submission. Review the affected profile, files and destinations, complete the listed items, and try again. Missing required data does not silently create an incomplete live request.

04

Sharing remains a separate decision

Select only the files you intend to deliver. Complete the required data-submission declaration and any first passport-send decision. A relationship label alone does not establish legal authority to act for a patient.