ShifaTH guide

Clinic and other Provider appointment requests

Ask the selected Provider to arrange a service appointment, using the requirements that apply to its category.

01

Describe the service and preferred timing

The Clinic flow accepts selected registered services or a free-text service need, preferred dates and times, notes or symptoms when relevant, and selected reports. One request can later have several appointments.

02

Check the category’s requirements

Clinic-flow requests use a patient profile and one Provider. Identity, passport and reports follow the applicable rule. Non-medical service requests can include services or packages, participant information and notes; identity documents and medical reports are not required by default.

03

A preference starts a discussion

Your preferred time does not create a confirmed appointment. A professional reference does not confirm that person’s availability. The Provider responds and authorized actors handle the official appointment.

04

Keep the appointment record separate

Check each official appointment’s current schedule and status. Ask for rescheduling or cancellation in the conversation. Cancelling the request does not automatically cancel a separately recorded appointment.