Appointment changes and cancellation

You can ask for rescheduling or cancellation through the request conversation. An authorized Provider member or platform coordinator updates the official appointment; the User does not directly modify it.

The current time is updated and the previous and new schedule are preserved in an appointment event. Pending reminders for the old schedule are cancelled and new reminders are created.

Cancelling a request does not automatically cancel an appointment. If an active appointment exists, handle it separately. Closing a ShifaTH account does not cancel or change a Hospital appointment in an external system.

The official appointment can be scheduled, cancelled or completed. Rescheduling changes its time, not a separate status. A missed reminder does not change the appointment, and completed does not mean attendance was confirmed.