A conversation starts from your request
A User-originated request opens its own conversation. A Provider cannot start an unsolicited conversation with a User. Contacting several Hospitals creates separate conversations.
ShifaTH guide
Direct conversations in ShifaTH
In direct mode, you and the selected Provider communicate in the conversation attached to your request.
Messages go to the other side
Successfully stored direct messages reach the other side without routine message-by-message preapproval by ShifaTH. Authorized platform audit access can still apply.
Files and translations follow their rules
Select files intentionally for delivery. Translation preserves the original. Ordinary text edits have a short permitted window and revision history; attachments are corrected through a new message or file.
Communication stays in-platform
Direct mode does not release private phone, email, WhatsApp or bypass contact details. The Provider sees only the information and files its permissions allow.