Use the request conversation
Contact a Provider through the conversation created from your request. Direct and coordinated modes have different message visibility, but both follow the in-platform contact boundary.
ShifaTH guide
Why private contact details are not exposed
ShifaTH’s communication flow keeps requests and follow-up inside the platform.
Private details are not released
The Provider does not receive your private phone, email, WhatsApp or other direct-contact information through ShifaTH. Public content and conversations do not supply bypass contact details or links.
Confirmation does not release contacts
Appointment confirmation does not change this boundary. A Provider may collect contact information directly during its own external in-person intake; that process is separate.
Patient data has separate permissions
Authorized access to a delivered passport or report follows its request-data and file permissions. It does not grant access to every private profile field or every vault file.