Gather preferred timing and flexibility
List your preferred dates and any flexibility you can offer. Make the time zone clear when discussing a time. Treat these as preferences for the Provider to consider, not available slots or confirmed appointments.
Ask who confirms the appointment
Ask: Is this still an appointment request? Who can confirm the date, time and location? What information should I keep as the appointment details? Who should I contact through the existing conversation if I need a change?
Check the visit’s administrative details
Ask which location and service the proposed visit concerns, where the Provider wants you to arrive, and which existing administrative documents it needs. Ask about any unclear registration or identification requirement directly with the Provider; this guide does not supply a universal registration list.
Get clinical preparation instructions from the Provider
Ask whether the actual visit requires preparation and which treating professional should explain it. Request clarification of anything you do not understand. This checklist provides no fasting, medication, vaccination or test instructions.
Plan around confirmation and change conditions
Keep travel arrangements separate from the appointment discussion. Ask the Provider how a change is confirmed and ask your travel or accommodation provider about its own conditions. Recheck unanswered questions before treating the arrangements as settled.
Keep the communication organized
Keep the Provider’s original reply and any appointment information together. Note what has been confirmed and what remains a preference or question. If you are arranging care for someone else, check that the conversation and documents concern the intended patient.
Using ShifaTH
A preferred time or appointment request does not create an official appointment. An authorized Organization member or platform actor records the official appointment under the related request; one request may have several appointments. Request a change through the conversation and check the updated official record. Cancelling a request does not automatically cancel its appointment, and appointment completion does not prove attendance. Use signed-in Help for the exact task.