A patient can claim an existing profile through their own verified account, keeping the same patient history.
A patient profile can exist before the patient has a sign-in account. Duplicate checks run as identifying information is entered. Finding an existing active profile leads to the approved claim, ownership or account-linking path.
Control is not handed directly from one ordinary User to another. The patient uses the required passport and selfie evidence for the verified claim. Review may be needed before approval.
Approval links the patient’s account to the existing profile without creating a second history. Requests, documents, conversations and appointments remain attached to that profile. Previous management access ends under the ownership-transfer rule.
The patient can grant delegated access afterward. The claimant can follow their own claim outcome and any safe decision reason. Identity conflicts need authorized review rather than another duplicate profile.
