A ShifaTH support case has its own private conversation and does not automatically change another record.
Use a support, complaint or dispute case for an account, request, conversation, appointment, attendance, review, document, privacy or technical issue within your authorized scope. Clinical decisions and care remain with the Provider.
Your complaint text is not automatically shown to the Provider. Its support reply is not automatically shown to you. Platform support sends a separate message to the intended side.
Linking a case does not expand access. Attendance resolution, review moderation, document deletion and privacy actions still require their owning procedures. Resolving the case alone does not perform those changes.
Follow the support case separately from the request or record it concerns. A negative review alone is not a removal reason. Case urgency does not create a promised response deadline or a clinical outcome.
